Refund Policy

Effective Date: October 16, 2026

Thank you for choosing Cover6 Solutions, LLC (“Cover6”). We want you to know exactly where you stand before you buy. Each section below covers one kind of product, so find yours and read that part first.

1. Courses, Exam Preps and Downloads

Courses, exam preps and downloadable training materials are final once access has been granted (except courses that include lab time, which follow section 2). Because this is digital content, we can’t offer refunds after a course or exam prep has been accessed or downloaded.

Bundles: A bundle is treated as a single product. Once access to any item in the bundle has been granted, the whole bundle is final. We don’t give partial refunds for individual items in a bundle.

Technical problems: If a technical issue keeps you from accessing what you bought, contact us within 7 days of purchase. We’ll work with you to fix the issue or, at our discretion, issue a refund.

New exam versions: A new exam version or a retired exam isn’t a reason for a refund. See our Practice Exam Access & Expiration Policy for how new versions work.

2. Labs and Lab Extensions

You can get a full refund within 14 days of purchase if you haven’t started your lab clock (you haven’t pressed Start my lab). Once your lab clock starts, the purchase is final.

Courses that include lab time: the lab refund rule covers the whole course, not just the lab. You can get a full refund within 14 days of purchase if you haven’t started your lab clock (you haven’t pressed “Start my lab”) and you’ve completed less than 25% of the course. After that, the purchase is final.

Lab extensions and lab passes are final once the time is added.

3. Challenges

You can get a full refund within 14 days of purchase if you haven’t pressed Start my 72 hours. Once your window starts, the attempt is used.

A failed attempt isn’t a reason for a refund. If an outage on our side cuts into your window, we’ll reset your window. That reset is the remedy, not a refund. Retakes are sold or included as each product page says.

4. PECB Courses

If we can’t register you on PECB’s platform within the time stated on the product page, you may choose a full refund.

Once PECB issues your login, the fee is not refundable by Cover6. That fee includes PECB’s training, exam and certification fee. PECB’s own exam and retake rules apply.

5. Subscriptions and Memberships

You can cancel a subscription any time from My Account. You keep access until the end of the period you’ve paid for. We don’t give partial refunds for a period that has started.

Today, our only recurring product is Cover6: First Watch, 30-Day Lab Extension. Alumni memberships follow the terms shown when you join.

6. Merchandise

Our merchandise is printed on demand by Printful. Each item is made to order, so we don’t accept returns for a change of mind or size.

If an item arrives misprinted, damaged or wrong, email a photo to info@cover6solutions.com within 14 days of delivery and we’ll replace it free.

7. Free Products and Group Purchases

Free products have nothing to refund. Group and team purchases follow the terms in your quote or order.

8. Consulting and Professional Services

Refunds for consulting engagements, vCISO services, penetration testing and other professional services follow the terms in your service agreement or statement of work (SOW). If there’s no agreement, contact us to discuss your situation.

9. How to Request a Refund

To request a refund, email us at info@cover6solutions.com.

Include your order number, the product or service, and a short description of the issue. We aim to reply within 5 business days.

10. Payment Disputes and Chargebacks

Please come to us before you open a dispute or chargeback with your bank or card issuer. We would rather fix it with you directly. While a dispute is open, we may pause access to the disputed product. Your access to other products isn’t affected.

11. Changes to This Policy

Cover6 Solutions, LLC may update this Refund Policy from time to time. We’ll post changes on this page with a new effective date. If you keep using our products and services after changes are posted, you accept the updated policy.

12. Governing Law

This Refund Policy is governed by the law and venue terms in the Governing Law section of our Terms of Service.

13. Contact

If you have questions about this Refund Policy, contact us at:
Cover6 Solutions, LLC
5801 Leesburg Pike #1113, Falls Church, VA 22041
Phone: (571) 403-2129
Email: info@cover6solutions.com