Refund Policy and Disclaimer

Classroom Training and Workshops

The following policy applies to all classroom training courses and workshops.

Customer cancellations (must be submitted to Cover6 in writing)
  • Cancellations received up to 5 business days prior to class will not be charged a fee and will receive a full refund.
  • Cancellations 3-5 business days prior to the class start will be invoiced the full training fee. As a courtesy, we will allow you to apply 50% of your payment toward a future Cover6 training course within one year of the cancellation date.
  • Cancellations 1-3 business days prior to class, and no-shows, are subject to payment for the full amount without future credit.
  • Registrant substitutions may be made at any time.
  • Please note that if you do not cancel or do not attend, you are responsible for payment.
Cancellation of course by Cover6
  • Cover6 reserves the right to cancel or change a class at any time, including but not limited to, lack of participation, classroom, equipment or trainer availability.
  • Notification will be provided within 14 days of the class start, whenever possible.
  • Registrants will not be charged for the course.
  • Cover6 is not liable for any direct, or indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to, cancellation penalties for transportation or accommodations. The customer or student’s sole remedy shall be the refund of prepaid course fees.

Web-based Training

The following policy applies to all live web-based training courses and paid webinars.

Customer Cancellations
  • Cancellations received more than 5 business days prior to class will not be charged the registration fee.
  • Cancellations received less than 5 business days prior to class, and no-shows, will be invoiced the full registration fee.
  • Registrant substitutions may be made at any time.
  • Please note that if you do not cancel or do not attend, you are responsible for payment.
Cancellation of course by Cover6
  • Cover6 reserves the right to cancel or change a class at any time, including but not limited to, lack of participation, classroom, equipment or trainer availability.
  • Notification will be provided within 5 days of the class, whenever possible.
  • Cover6 is not liable for any direct, or indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to, lost opportunities, revenues, or other scheduled activities. The customer or student’s sole remedy shall be the refund of prepaid course fees.

General Disclaimer

Cover6 Solutions, LLC shall not be liable for damages of any kind resulting from errors or omissions in the training materials nor shall Cover6 Solutions LLC be liable for any damages resulting from the use of the training materials or other information conveyed at a Cover6 course.


Date of last revision: 01/22/19